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Describe the problem
2
Choose appointment window
3
Appliance information
4
Share my address
What’s wrong with your product?
Product category
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Where (location)
Where has the product failed or where are your symptoms present?
Ex: Fresh food section, control panel, top rack
How (symptom)
How has the product failed or what symptoms are present?
Ex: Not cooling, F2 E8 error, disengaging
When (if needed)
When are the symptoms present if not all the time?
Ex: Every other day, when washing blankets, each week
Zip/Postal code
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Is your product under warranty?
No
Yes